You must obtain permission from Blueprint Engineering prior to returning any goods. Returns are subject to the following conditions being met.
- All Returns of Mechanical parts New or Used won’t be accepted unless written proof that a qualified Mechanical tradesman has fitted the part.
- All Returns of Electrical parts New or Used won’t be accepted unless written proof that a qualified Electrical tradesman has fitted the part and this must state that they have checked the electrical system of the motorcycle for faults that could cause the new or used fitted part to fail.
- We will accept returns within 7 days of item arriving to you.
- We won’t accept returns if the item is as described in items description and photos.
- We will accept returns if the item is not as described in the Add description.
- All return postage costs must be paid by the buyer and must be sent back in the original packaging and with Australia Post and with a tracking number. You are responsible for any loss of parts we therefore strongly recommend that you use an insured postal service to return the goods to us
- We will refund you by the same method that you made the payment, either with Paypal or into your bank account as soon as item is returned in the same condition it was sent.
- If we have sent you the incorrect goods, we will cover the cost of freight for return and will re-send the correct goods to you.
- If an exchange is authorised, but a replacement item is not available, we might have to refund you instead.
- Please choose carefully as returns won’t be accepted for the buyer choosing the incorrect part.
- Restocking fees of 20% apply on returns if you make a mistake and the return is authorised. This will be deducted off the refund amount
- I provide a fair and honest service so please communicate with me if you have any problems and questions and I will do my best to resolve any problems.
Postage and Handling Charges
- Posting within Australia only.
- Please contact me if you are interested in purchasing any parts and you are from outside of Australia before purchasing and we can assist you with costs of postage.
- All post charges listed in add are for WA, NSW, QLD, SA, TAS, VIC city CBD and Metro areas postage. If your delivery is for outside the CBD or Metro areas and is rural or in a remote area of Australia postage may be higher so please provide a postcode with message and ask for this to be confirmed if you’re not sure.
- The postage price also includes the handling of your part and our packing materials (bubble wrap, packing foam, padded envelopes, labels, and packing tape etc.), and the time to take the package safely to the post office.
- I take great care in packing your purchase so it arrives to you in the same condition it was when you purchased it. My Postage/handling price is clearly stated.
- Please contact us and Australia Post as soon as possible if the item is damaged in transit, and taking photos will assist. Write “DAMAGED” on the courier docket when signing for the package.
- Please understand this is out of my control and it is your responsibility to request insurance during freight at the time of purchase
We check emails and phone messages throughout business days Monday – Friday 9am-5pm and will try my best to communicate timely, honestly, and thoroughly. If messages are sent during public holidays or weekends I will respond on the following business day.
Item as Described
We describe all items to the best of our ability and as honestly as we see them. Please ask any specific questions you may have before purchasing
Photos of parts
I usually include more than one photo in the items add so you can be sure you’re getting exactly what you are buying.
If it appears I have missed something or the photo isn’t clear or if I didn’t capture a view of something you wanted to see, please don’t hesitate to ask for more photos or details.
EBay Users Agreement
We use EBay as a method to sell our goods, if you are purchasing our goods via EBay please read the below:
- By bidding on an Auction item or using Buy it Now you agree and you have read and accept the terms and conditions of the below User Agreement included in the item’s description
- Bids and buy it now sales are not retractable except in exceptional circumstances
- I take a great amount of pride in my feedback and ratings so please contact us if you are not satisfied with your purchase.
- Please contact us to help you before returning the item or giving negative feedback, we want you to be happy with your purchase and we will help you out.
- We have an automated response system that leaves positive feedback once a positive feedback rating is received.
- If there was any problems please contact us so we can resolve it before leaving any negative feedback.
I list many new items a month so please come back often. I sell new and used and some damaged motorcycle parts and other new items.
I appreciate your business, thanks for shopping with blueprint engineering